ABOUT US
Booking Policies • All appointments must be booked by the person being serviced. Not on the behalf of someone else . • Clients must be 18 years or older to book. • No food or drinks allowed . • No extra guests or children. • No refunds on deposits/completed services. Exact Cash/ Credit/ Debit or Tap Payments Only! • A $50 non-refundable deposit is required to secure all appointments. • Please arrive on time. There is a 15-minute grace period before your appointment may be canceled. • Cancellations or reschedules must be made at least 48 hours in advance via confirmation email / confirmation text . The full amount will be forfeited for same-day cancellations and no-shows. You will be banned from booking if a no show occurs. • My salon suite is not a work or school office to do work/ homework it’s to relax and enjoy your service therefore please leave all laptops, note books , huge backpacks large totes at home as it can interfere with my working ability. • Please book the correct service. Service changes after booking are not guaranteed and may require rescheduling or additional fees. • 100% Raw hair extensions only for sew-ins and Quick Weaves Beauty Supply store hair is not accepted. SUMZHAIRCO.COM is where you can shop my hair brand.
CANCELLATION POLICY
SUMZHAIR Cancellation & Rescheduling Policy A $50 non-refundable deposit is required to secure your appointment and goes toward your service total. Cancellations & Rescheduling Please cancel or reschedule at least 48 hours before your appointment. With proper notice, your deposit may transfer to one new appointment. Additional rescheduling requires a new deposit. If you cancel, your deposit is forfeited. Late Cancellations & No-Shows Cancellations or rescheduling requests made less than 48 hours before your appointment, including same-day cancellations and no-shows, will be charged 100% of the booked service total. Your deposit will count toward this amount. Late Arrivals Please arrive on time. If you are more than 15 minutes late, your appointment may need to be canceled depending on the remaining time. If your appointment cannot be completed, the late-cancellation policy applies. Service Changes Please review your selected service before booking. Service changes cannot be made after booking. Future Appointments Repeated late cancellations or no-shows may require full payment upfront or result in being unable to book future appointments. All cancellation and rescheduling requests must be emailed to sumzhair@gmail.com. Instagram DMs and messages to my previous phone number are not accepted. By booking, you acknowledge and agree to this policy.